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New Suggested 23 days ago

24

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Velaspad bridge transfer fail. My tokens are not into the my wallet

Hello there
I bought some vlxpad and tried to send these tokens to velas network. Although I did everything right, their tokens did not arrive in my wallet and I have to use these tokens to participate in projects. I watched the tutorial videos and implemented it correctly. However, in the last step, the tokens never came back to me. I am a student and this money is very important to me.
The txn hash I added represents the last transaction I made in the bridge transfer.
Please help me.

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GOKUL ANBALAGAN
i transfer my valapad from BSC network to velas network using velaspad.io this link but i'm not receive my velaspad please help me more 35 hours completed i am not receive my velaspad token i also send mail to support@velaspad.io team but i am not get any reply from your team plz any one can hep me understand my situation please
11/11/2021 12:15 AM
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Esteban
I have the same problem, I made a transfer from bsc to velas network more than 45 hrs ago, the tokens left the bsc side but never reached the velas network, does anyone know how to solve it?
11/12/2021 12:51 AM
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I have the same problem. VLXPad tokens disappeared after using the VLXPad bridge from BSC to Velas network.
If you have any news, please let us know
11/12/2021 8:50 AM
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Dont feel alone guys. I also have had same issue since 64 hours. I bridged my kccpad tokens using kccpad.io from bsc to kcc network. First i tried it with a smaller amount, this bridged tokens reached to my wallet in 20 minutes , but then i did it with a bigger amount. Those bridged tokens never reached to me. It has been 64 hours, its really annoying , this is not our fault but we have been punished from this unfortunately. They told me that they have forwarded the issue to developer and it should be resolved in 24 h. But nothing changed. Tokens are still missing. Did they answer your tickets, what did they say?
11/13/2021 2:18 AM
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My ticket has been answered today, and I received all my tokens back.
I'm very thankful for the support. Hopefully you guys can be helped, too.
I wish you best of luck!!!
11/14/2021 1:25 PM
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Bruno Aquino Souza
Where did you complaim?
11/16/2021 6:45 PM
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Just submit a new Ticket at BZ help desk.
The information you should include ist mentioned here: https://support.bluezilla.vc/helpdesk/KB/View/41489655-bridged-tokens-have-not-appeared-ethpad
11/17/2021 4:58 AM
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tran chinh
I have the same problem as you, have you solved it or not. get support from velaspad.io?
11/21/2021 12:38 PM
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@tran chinh , my tokens had been transfered after 75 hours. It was a very bad experience, very hard to wait. Get support with a ticket, they will make you wait but eventually they solve the issue.
11/21/2021 1:00 PM
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I have the same problem, how soon do they fix it?
11/24/2021 5:13 PM

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